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At Akshay Sports Gallery, we aim to ensure your complete satisfaction with every purchase. Please review our return and refund policy outlined below:
1. Returns and Exchanges:
– We accept returns or exchanges within 1 day of the delivery date.
– To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
– Customers are responsible for all shipping costs associated with returns or exchanges, except in cases where the item received is damaged or defective.
2. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately upon receipt.
– We will arrange for the return shipping of the damaged or defective item and provide a replacement or issue a refund, as per your preference.
3. Non-Returnable Items:
– Certain items are not eligible for return or exchange due to hygiene or safety reasons, including but not limited to:
– Personalized or custom-made products
– Undergarments and swimwear
– Protective gear (e.g., helmets, mouthguards)
– Any exceptions to this policy will be clearly stated in the product description.
4. Refund Process:
– Refunds will be issued to the original method of payment within 5-7 business days of receiving the returned item.
– Please note that shipping charges, including any extra charges for shipping, are non-refundable.
*5. Return Authorization:
– To initiate a return or exchange, please contact our customer support team within 1 day of receiving your order to request a Return Authorization (RA) number.
– Returns or exchanges made without an RA number may not be accepted.
6. Condition of Returned Items:
– Returned items must be in their original condition, with all tags and labels attached.
– We reserve the right to refuse returns or exchanges if the item shows signs of use, damage, or alteration.
7. Restocking Fee:
– A restocking fee may apply to certain returns or exchanges, especially for large or specialized items. This fee will be deducted from the refund amount.
8. Contact Us:
– If you have any questions or concerns regarding our return and refund policy, please contact us.
– Our customer support team is available to assist you with any inquiries or assistance you may need.
Thank you for choosing Akshay Sports Gallery. We appreciate your understanding of our return and refund policy, which allows us to maintain the highest standards of quality and service for our customers.